FAQ

Frequently Asked Questions (FAQ)

 

1. What is the story behind the name Kinneret?
Our brand is inspired by the legendary Israeli poet Amos Ettinger and his song "Na'ara Ushma Kineret" (A Girl Named Kinneret). Like the Sea of Galilee (the Kinneret), our brand represents purity, renewal, and the timeless spirit of the Holy Land.

2. Where are the products formulated and shipped from?
To ensure unmatched freshness, all our products are formulated and packaged in our state-of-the-art laboratory in Ashdod, Israel. Every order is shipped directly from Israel to your doorstep.

3. Why does shipping take 7-16 business days?
Unlike mass-produced brands that sit in local warehouses for months, we operate on a "fresh-batch" model. Shipping directly from our lab in Israel guarantees you receive the most potent and effective formulas possible. We promise the freshness is worth the wait!

4. Is Kinneret Cruelty-Free and Vegan?
Yes, 100%. We are deeply committed to ethical beauty. None of our products or ingredients are tested on animals, and our formulas are entirely vegan.

5. Will I have to pay customs duties?

• USA: Orders under $800 are typically duty-free. Most customers face no extra charges.

• Canada: Local customs duties and taxes may apply and are the responsibility of the recipient.

6. How do I contact customer support?
We are here for you! Please email us at kinneret@kinneret.shop for any questions regarding our products or your order.